Load the warranty tracker
Drop the .xlsx or .csv here, or pick a file. The first sheet is read in the browser — nothing is uploaded anywhere. Column names are matched automatically and you can correct them after.
Operations & Queue Rules
In-Process CallingChasing ASCs for part fitment and complaint closure on active jobs.
Not DispatchedDispatch date blank or NA — chased with parts desk, not the ASC.
In transit (under 4 days)Dispatched under 4 days ago — part travelling, held back from calling queue.
TAT 20 days and overEscalate. Needs a closure plan on today's call.
Pending Defective UnitsReverse logistics for resolved complaints where In Transit Parts is Open or In Transit.